Consumers are regularly faced with bad customer service, whether we are trying unsuccessfully to return an item, negotiate a better deal or question an incorrect bill. In fact, a staggering 63% of us feel that poor service is unavoidable. How depressing is that? I don’t know about you, but I’m fed up with feeling fobbed off. So, is there a way to complain effectively that will guarantee results? It seems there… View Post

I love to shop. I know I shouldn’t – particularly given my job – but I love decorating my home, buying presents and treating myself to new clothes and beauty products every now and then. But, while I admit this, (after all, I’m only human!), the key to not falling into debt is that I only ever spend what I can afford. I learnt this self-control when I was a… View Post

Two years ago my husband stopped eating gluten. He had recently been diagnosed with Crohn’s disease and read that a gluten-free diet might help ease some of his symptoms. We switched the way we ate – and shopped – and the effects have been dramatic. In fact, he says that he’s never felt better. The thing is, once we made the switch from normal flour and started using ground almonds… View Post