As a parent, particularly as a mother, the lead up to Christmas can be fraught: there’s your children’s parties and nativities to attend, the classmates’ cards to write and the present shopping to be done. And this year, I cocked up. Not because of the last-minute revisions to my daughter’s letter to Santa, but somehow, I managed to buy duplicate items  not once, not twice, not even on three occasions. Yes,… View Post

Consumers are regularly faced with bad customer service, whether we are trying unsuccessfully to return an item, negotiate a better deal or question an incorrect bill. In fact, a staggering 63% of us feel that poor service is unavoidable. How depressing is that? I don’t know about you, but I’m fed up with feeling fobbed off. So, is there a way to complain effectively that will guarantee results? It seems there… View Post